Return Service


Return & Exchange


Returns  
We sincerely hope that you enjoy your purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund. 
- Merchandise must be returned within 30 days of the date of delivery.
- Merchandise returned must be in new/unused condition and in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.

Please contact service@lavietino.com, before returns.

Refunds  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed and credited to your account within approximately 10 business days from the date the return is received by Lavietino. 

Damaged Goods 
For defective and/or damaged item, please kindly contact Lavietino within 30 days of the date it was received and will be exchanged for the same item. Please contact us at service@lavietino.com if you would like to replace your item. 

Pre-sales  
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If you choose to cancel your order before it ships and within 30 days of purchase, you will be credited in full. Please contact us at service@lavietino.com, if the credit has not been received.  If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.


WHAT ITEMS ARE NON-REFUNDABLE?

Free gifts or promotional items with retail value.